We at Leaderscom BPO Solutions are trustworthy of administering top standards of service to customers by making the most efficient and effective use of call center-staff and technology resources. We use the management of monitor, analyze and plan improvements to call center performance.
To achieve our functions, we have a harmonious of expert service provider, coach, trainer, mentor, motivator and manager that can completely accomplish the following tasks:
- Customer Service – Our Team assure that the agents have the knowledge and skills to answer customer’s inquiries, requests for support or problems quickly and effectively.
- Reporting – Our Team are responsible for providing reports on diversified aspects of call center performance to the other members of the management team. The information technology team needs information on operational performance such as call volumes or requirements for additional cell center resources such as email or videoconferencing. Finance executives want reports on the operational costs of the call center. Sales and marketing managers require reports on outbound sales performance.
- Agent Performance – Our Team assure the implementation of individual agents is necessary to the success of the call center. We are responsible for interacting, directing, educating and recording the agents so that they have the expertise and understanding to handle the customer service or outbound sales objectives.
- Balancing Resources – Our Team requires a remarkable investment in technology and people, we are accountable for using those resources cost effectively and efficiently. We established the right level of resources to respond on our customers demand.
As a call center operation assistance the Leaderscom BPO Solutions furnish a boundless knowledge of project management approach, accustomed dialer and dashboard operation and maintenance, superior in quality assurance implementation, competent in the preparation of budget reports, efficient handling of multiple task, expert verbal and written communication capabilities and a supreme motivational ability.
Looking forward to work with you soon.
Have a great day!